We at Famezy follow a liberal refund policy which puts you in a highly secure position with respect to your investment for availing of our services. We are a customer-oriented firm and our existence is justified only through faultless service and complete customer satisfaction. The thousands of positive feedbacks from our contented customers give us the leverage to provide you a cover of 100% money-back guarantee, for an initial period of 30 days.
CANCELLATION POLICY:
Domain Name Registration Services:
Once you have purchased your Domain Name, you are its owner and it cannot be “canceled” until the duration of the domain term has expired. Domain names are controlled worldwide by Internet Corporation for Assigned Names and Numbers (ICANN ) organization and we do not have any control over cancellation and refund for it.
–> Cancellation of service renewals for ongoing website promotion, website hosting services must be reported at least seven 7 business days prior to the end of the current service period.
–> Requests received later than seven 7 business days prior to the end of the current service period will be treated as a cancellation of services for the next service period.
–> No cancellations are entertained for those services that we had offered on promotional offers/special occasions (Black Friday Deal, Thanks Giving, Christmas, New Year, etc. deals) or Discount period. Those are limited-time offers by the company and hence cancellations are not possible in any conditions.
–> Services will automatically renew until a service is canceled. If you do not wish to renew your Monthly or Annual Service agreement you must cancel your account by sending an email at info@thefamezy.com.
–> Famezy also reserves the right to cancel your account at any time without any notice if we found some suspicious/spamming activities from the customer end while using our services.
Refund Policy:
We We try our level best to offer quality services as per our client’s needs. But, in case any client is not completely satisfied with our services we can provide a refund. If you are not happy with the service provided by Famezy you can request a refund within 30 days and we will be happy to provide you a refund. Refunds will be processed in 7 to 10 business days.
If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase, and in the case of Payment Gateway Name payments refund will be made to the same Bank account.
Domain Name Registration / Domain Transfer or other domain-related services is NOT refundable. Once you purchase your Domain Name, you are its owner and it cannot be “returned” until the duration of the domain term has expired.
–> Only first-time accounts are eligible for a refund. For example, if you have had an account with us earlier, canceled due to any reason and signed up again, you will not be eligible for a refund or if you have opened a second account with us. There are no refunds on administrative fees, or installation fees for custom software purchases. Refund requests for shared and reseller accounts after the initial 30 days’ non-conditional money-back period will be refunded on a prorated basis of any unused time.–>
In the case of Graphic designing projects and mobile App Development, 50% of the amount which you paid will be refunded if the client did not get any satisfaction. If you have any questions about our cancellation and refund policies, please feel free to contact us at business@sbns.us or fill out the contact form, so that we may further help you.